# How to message the GGAB team

> Pro and Coach members can DM the GGAB team privately about their game, their training or anything on GGAB.

Source: https://www.getgoodatbadminton.com/docs/message-ggab
Updated: 2026-11-09
Answers: How do I message the GGAB team? / Can I DM GGAB? / Who can message GGAB? / How long does GGAB take to reply? / Can I message GGAB from the app?

DM GGAB is a private conversation between you and the GGAB team, the people who make the channel. Ask about your game, your training or anything on GGAB.

## Who can use it

Pro and Coach members. On Plus or a free account, the page shows **See plans** instead. See [Plus membership](https://www.getgoodatbadminton.com/docs/plus) for how Plus and Pro differ.

If your plan drops below Pro later, you keep the conversation and can still read it, but you can't send new messages.

## Send a message

1. On the website, press **DM GGAB** in the sidebar of the community or the Analysis Library. On a phone, press **Menu** first. You can also go straight to [/messages](https://www.getgoodatbadminton.com/messages).
2. Write your message, up to 5,000 characters, and send it.

Your first message starts the conversation, and everything after stays in the same thread. DM GGAB is on the website only, as the GGAB app doesn't have it.

A question about an order goes on that order instead, so it stays with the rest of the order.

## When we reply

We usually reply within a business day or two. You see the reply in your notifications, and we email you about it too. After the first email, more replies don't email you until you've opened the conversation. A red dot beside **DM GGAB** means there's a reply you haven't read.

## Players under 18

A parent or guardian needs to approve your GGAB account before you can send a message. Once they have, they get a copy of every message between you and GGAB, both ways. See [How junior accounts and guardian approval work](https://www.getgoodatbadminton.com/docs/junior-accounts).

## Other ways to reach us

- For questions about using GGAB, search or ask in [App Help](https://www.getgoodatbadminton.com/docs/community#app-help).
- To get your match broken down in a video for members, send it for [Viewer Analysis](https://www.getgoodatbadminton.com/docs/viewer-analysis).
- Not on Pro or Coach? [Contact us](https://www.getgoodatbadminton.com/contact).

## Related guides

- [The GGAB community](https://www.getgoodatbadminton.com/docs/community)
- [Viewer Analysis](https://www.getgoodatbadminton.com/docs/viewer-analysis)
- [Plus membership](https://www.getgoodatbadminton.com/docs/plus)