Track matches
Documentation
Automatic Tracking and Tokens
See how tracking works, what it costs, and how tokens are set aside and charged.
What automatic tracking does
With automatic tracking, you send us a match and we build the data for you — the rallies, the shots, and the points — so you don't have to tag every shot by hand.
Send a match for tracking once you've:
- Let the video finish processing.
- Chosen singles or doubles.
- Named the players and set which hand they use.
- Saved a photo of each player.
- Saved any segments you want (this part is optional).
Two ways to get a match tracked
You get to choose how much of the work you do yourself:
- Full tracking — Send us the match and we build all of the data from scratch. We base the cost on how long the footage is.
- Tag the shots yourself, and we'll finish it — Mark the moment of each shot, then hand the match to us and we'll fill in the shot types, the points, and the patterns. Because you've given us the timing, we charge by your shot count instead of the length, which cuts the cost to about half. It also means we set aside fewer tokens up front.
If you've already done part of the work, tagging the shots yourself is the cheaper way to go.
Demo Clip — Momota vs An Se Young
singles
Shot
Press play — tagged shots appear here as the rally unfolds.
Keyboard & mouse shortcuts
- Space — play / pause
- ← / → — step 1 frame
- X / Z — tag a shot for player 1 / 2
- Click ruler — seek
How to lower your token cost
There are two reliable ways to pay less for a match:
- Save tight segments in setup. A segment is the part of the video you want tracked. When you save segments around just the games you care about, we skip the warmup, breaks, and dead time — so you only pay for real play. See Recording Your Matches for how to film in a way that makes this easy.
- Tag the shot timings yourself before you submit. When you mark the moment of each shot and then hand off the rest, we charge by your shot count instead of the video length, which cuts the cost to about half. Our manual tracking workflow walks you through the fastest way to do this.
You can use both together. Tight segments plus your own shot timings is the cheapest way to get a match tracked.
How we work out the cost
We always show you the cost before you confirm.
- For full tracking, we use your segments. If you haven't saved any segments, we use the full video length.
- If you tag the shots yourself, we use your shot count instead.
As a rough guide, full tracking runs about 20,000 tokens per hour of footage, though the exact number can shift.
How we set aside tokens
When you send a match, we set aside the tokens for the estimated cost. This keeps you from spending the same tokens twice while we work on it.
Tokens you buy don't expire, and your free tokens may reset each month.
If you don't have enough tokens
The confirm screen shows your balance next to the cost. If your balance is too low, we'll tell you how many more tokens you need and link you to the token shop.
Your match status
After you confirm, your match shows one of these:
- Pending — waiting in the queue.
- In progress — we've started.
- Final review — we're checking the data.
- Error — something needs fixing before it can go on.
While a match is still pending, you can usually cancel it, but once we start you can't.
If the cost won't load
If we can't show you a cost, check that the video finished processing and that the match has segments or a known length.
If your video has warmup, breaks, or extra footage, save your segments first so the cost only covers the play you actually want tracked.
Still need help?
Browse all guides or send our team a message.