Track matches
Documentation
Project Review and Returned Matches
Learn what each project status means, how to check your data, and how to fix a returned match.
What each status means
Every match moves through a few stages, and the status tells you where yours is right now.
| Status | What it means |
|---|---|
| Draft or review | You can edit the setup, rallies, shots, and notes. |
| Pending | You've sent it, and it's waiting in the queue. |
| In progress | We've started tracking it. |
| Final review | We're checking it before it comes back to you. |
| Error | Something needs fixing before it can go on. |
| Finalized | It's done and ready to feed your insights. |
While tracking is running
After you send a match, the editor swaps to a waiting panel instead of the usual tools. If your match is still pending, you can usually cancel it — but once we start tracking, you can't cancel anymore.
If the players need fixing before we start, you can still open the setup from that waiting panel.
Check a finished match
When a match comes back finished, open it and look it over before you mark it done.
Demo Clip — Momota vs An Se Young
singles
Shot
Press play — tagged shots appear here as the rally unfolds.
Keyboard & mouse shortcuts
- Space — play / pause
- ← / → — step 1 frame
- X / Z — tag a shot for player 1 / 2
- Click ruler — seek
We'd recommend you check that:
- The rallies start and end at the right time.
- Each shot is tied to the right player.
- The winners, errors, and points are correct.
- Any notes you want are there.
- The data matches what you see in the video.
If a match comes back with an error
Sometimes our team sends a match back to you. When that happens, the project opens with an Action needed banner that tells you exactly what to fix.
Most of the time, you'll need to:
- Fix the player setup.
- Adjust the segments.
- Recheck footage that was hard to see.
- Correct a setup detail that stopped tracking.
Once you've made the changes, choose Resubmit for review on the project page and we'll pick it back up.
Finished matches
A finished match counts as complete, so it powers your dashboard and your insights.
You can't send a finished match for tracking again as it is — open it for review first, make your changes, and then send it.
Still need help?
Browse all guides or send our team a message.